Homewood Suites by Hilton Austin NW near The Domain

They are trash. Do not stay here. We booked suite with 2 rooms(one room w 2 queen bed and other w 1 queen bed) connected. They have double booked this room and tried to charge us for another room when we arrived for check in. They have let the previous person in that suite extended while it was already booked for our stay. They gave us two bedroom with one queen bed per room. Now we 2 of us need to sleep on sofa instead of bed. They have completely ruined our trip in Austin. There were so unprofessional on apologizing.

This was a great hotel for my quick business trip to the area. The host that was there when I arrived was awesome and very helpful. Even I checked out the gentleman was helpful and pleasant. The gym was rather small so if you're a gym person be prepared for that. I can likely only hold 3 people and there aren't many weights. The rooms were clean and spacious.

John or the African American man in the fitted polo at 2am. I greeted him he didn’t say hello. I said good morning again and he asked what can I do for you, I asked him to verify my rewards status to get waters, he asked for ID, I love the verification. Then asked if I had received my waters already at check in I informed him I had just arrived, so no I had not. I asked what time breakfast was he walked towards the sign and told me 7-10 and pointed to insinuate I should have looked over at the sign, I could be wrong. It’s 2 in the morning, just drove in and im tired if I was going to get this kind of treatment I could have grabbed my own waters and proceeded to read what was posted for breakfast. I lastly asked for a late checkout time he stated “you can confirm with the morning staff” Then I asked for his name, he paused wrote something down and said “my name is…. as he drug it out, is John. Don’t believe it. Not a terrible experience just uncomfortable and unnecessary. I will make sure to check in with the morning staff If I decide to stay at another Homewoods. It more than likely will never be this one. John or the middle aged young dude with the fitted polo shirt shouldn’t lose his job, or get yelled at, he needs additional training over guest relations and how to handle all guest, even at 2 in the morning; in hopes he will get better and one day no one will ever treat him or his family the way I was treated in that moment. The crazy part is the elevator was not working and we were the fourth floor, my family and I were not even mad to have to take the stairs, John or whatever his name was, ruined the start of the experience. I won’t even wait until after I checkout to write a review. It is safe to say the morning experience will be better and the breakfast better than the night experience.

This hotel was a Trash, Trash, Trash. . Dont stay here..The life you save maybe your OWN!!!! This hotel is Not well maintained at all......I had took a shower and the water was slowing draining. I called to have it fix, the staff showed up i hung around for awhile and then went to go run a errand. When i come back to me room my noise was tingling, and it was a awful smell. The staff put some industrial strength Drano on the tub. It CLEARLY states on the bottle they tell you should not breathe in the fumes and to leave for a few hours. I called the front desk and told him what happened, he said hr will send someone back up to the room. I told him I need a new Room, this room is A HAZARD at this point, he gave me another room which was not so great as well as loud music being played right next to it. The incompetence at this place was unbelievable, i had to just pack up and leave. And to add insult to injury management think just because the refunded my money for a room i never stayed in more than 2 hours is proper compensation for this Horrific Event !!makes everything okay. Well it does not!! I had to find another room at 8pm at night on a Saturday. I should not be surprised do to the up keep of this hotel. I have reached out to corporate as well. Hopefully they have more tack than management at his hotel. Hilton this hotel is really hurting your brand, i have not ever had such poor treatment for your hotel until this day. The lack of empathy and compassion for management to right this wrong is absolutely despicable. I had a minor issue at a Hilton years ago and that Hotel Manager went over and beyond for much LESS!! DO BETTTER!!